FAQs
Are Juicy Cat products environmentally friendly?
Absolutely! We take pride in offering environmentally friendly products that are gentle on both you and the planet.
Is it safe for sensitive skin?
Rest assured, all our products are formulated to be gentle on sensitive skin. However, we recommend conducting a patch test before applying a new product all over your body. If any irritation occurs, discontinue use and consult with your healthcare provider.
Are there any potential side effects?
Our products are crafted with natural ingredients and are generally well-tolerated. Nevertheless, we advise reading the instructions carefully and being aware of any possible side effects. If you experience any adverse reactions, discontinue use and seek advice from your healthcare provider.
Where are Juicy Cat products manufactured?
Our products are manufactured overseas and fulfilled in the USA, ensuring the highest quality standards.
Can I track my order once it's shipped?
Of course! You can easily track your order by using the tracking number provided via email. Stay updated every step of the way.
How long does it take for my order to arrive?
Typically, your order will arrive within 4-7 days after shipping. We strive to get your goodies to you as quickly as possible.
What is your return policy?
Due to the ongoing COVID-19 situation, we are currently unable to accept any returns. Your health and safety are our top priority.
Do you offer exchanges?
Unfortunately, due to COVID-19, we are unable to process exchanges at this time. We apologize for any inconvenience caused.
How do I contact customer service?
For any questions or concerns, please reach out to our dedicated customer service team at customerservice@juicycat.co. We're here to assist you!
Can I cancel my order after it has been placed?
Due to our speedy processing time, we are unable to cancel orders once they have been placed. Please double-check your order before submitting.
Do you offer international shipping?
At the moment, we do not offer international shipping. We apologize for any inconvenience caused.
How do I know if a product is out of stock?
If a product is out of stock, you will see a clear "Out of Stock" label displayed over the item. Keep an eye out for restocks!
Do you offer any promotions or discounts?
Absolutely! Sign up as a VIP member for free to receive exclusive promotions and discounts. Be the first to know about our exciting offers!
What payment methods do you accept?
We accept all payment methods except PayPal. Choose the option that suits you best and enjoy a seamless checkout experience.