Shipping Policy
Our processing time may vary and can take anywhere from 1 to 8 business days. Please note that business days do not include weekends or holidays.
Once your order has been shipped, you will receive an email containing tracking information.
To help us manage our email volume, we kindly request that you refrain from inquiring about the status of your order if it has not been 8 business days since your purchase.
If 8 business days have passed or if you have any issues with your order, please contact our customer service team at customerservice@juicycat.com.
Our customer service hours are Monday to Friday, 9am to 5pm. When reaching out to us, please include your order number in your email.
Please allow 24-48 hours for us to respond to your email. We value your privacy and safety, so we kindly ask that you do not contact us through the comment section on our social media pages regarding your order.
Any comments made in this manner will be deleted to protect your privacy as well as ours.
Due to the ongoing COVID-19 situation, we are currently unable to accept returns. If a return is made, you will be responsible for the reshipment of the item.
Thank you for your understanding and cooperation.